Terms and Conditions
1. Introduction
1.1. We are Over to Solar Limited (“OTS”), a company registered in England and Wales with company registration number 14479691 and registered office at 2 Deacon Way, Guildford, GU3 3EN. Our VAT registration number is 430295711.
1.2. These Terms and Conditions govern the supply and installation of solar panels, storage batteries, and related products (“Products”) by OTS to you. This Contract complies with the Renewable Energy Consumer Code (“RECC”) and the Microgeneration Certification Scheme (“MCS”).
1.3. Our primary obligation is to perform all work with reasonable skill and care, in compliance with RECC and MCS standards and according to the agreed timetable set out in our Quotation. Under the MCS, only certified companies may contract with customers for the sale and installation of systems. Our MCS Certification number is: NAP-70088.
2. Quotation, Survey, and Order Acceptance
2.1. Our acceptance of your order is subject to a full technical assessment (“Survey”) and confirmation that we can supply and install the Product.
2.2. If we cannot accept your order, we will notify you, including reasons such as stock unavailability, unexpected resource constraints, errors in pricing or descriptions, site unsuitability, or failure to meet your specified conditions.
2.3. We will provide a written quotation valid for 30 days from the issue date. To confirm your order, you must sign both copies of the Contract, retaining one and returning the other to us. No Contract will exist until we confirm acceptance of your order.
2.4. The Quotation will specify all goods and services, the total price including VAT, and the expected timetable for supply and installation.
2.5. Performance estimates will be calculated per the appropriate MCS Standard. Before work begins, you will have the opportunity to approve the site designs and component locations.
2.6. If we cannot supply the Products as quoted, we will notify you in writing, and you may cancel the Contract.
3. Payment
3.1. You agree to pay the full price as agreed before installation. You are responsible for additional costs such as planning fees or structural engineer consultations.
3.2. Deposits and advance payments can only be used under this Contract and are protected under the Renewable Energy Consumer Code with an insurance policy, details of which will be included in your Quotation.
3.3. If you cancel the Contract, any related credit agreement and ancillary contracts will be automatically cancelled.
3.4. Late payments may result in work suspension. Interest will be charged at 3% above the Bank of England base rate on overdue amounts. Partial payment withholding is only permissible for a proportionate amount related to an alleged defect.
3.5. If you fail to make payment, we may seek legal remedies, including reclaiming goods or initiating debt recovery proceedings.
4. Right to Cancel
4.1. You may cancel the Contract within 14 days of the final Product delivery without reason. Cancellation before delivery incurs no penalty.
4.2. Cancellation must be communicated via email to [email protected].
4.3. If installation is delayed by more than 12 weeks due to reasons beyond your control, you may cancel the Contract and receive a full refund.
4.4. If you cancel outside the 14-day period, we may deduct reasonable costs from any refund.
4.5. If OTS breaches its contractual obligations, you may cancel and request repair, replacement, or a refund.
4.6. If you breach your obligations and fail to rectify within 14 days of written notice, OTS may cancel the Contract and seek reasonable compensation for incurred losses.
5. Installation and Delays
5.1. Installation will follow an agreed timetable, but unforeseen delays (e.g., weather, staff absence, or supply issues) may require rescheduling.
5.2. If delays caused by OTS or suppliers are severe, you may cancel without penalty.
5.3. If delays are due to your actions, any resulting extra costs (e.g., scaffolding) may be charged to you.
5.4. Delivery failures due to restricted access without prior notice may result in storage and re-delivery charges.
5.5. If you postpone installation with less than 7 working days’ notice, cancellation charges may apply.
6. Warranties
6.1. OTS provides:
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A 2-year workmanship warranty.
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A 10-year battery storage system performance warranty.
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A 25-year solar panel performance warranty.
6.2. OTS is not liable for indirect, consequential damages, loss of profit, or business losses arising from the installation or use of Products.
7. Goods Ownership
7.1. Delivered goods remain OTS property until paid in full and should be stored securely in their original packaging.
7.2. If the Contract is terminated, we will arrange for collection of goods and may deduct costs incurred from any refund due to you.
8. Changes to Work Scope
8.1. Requested changes must be confirmed in writing within 14 days. Cost adjustments due to changes will be documented as a Variation of Contract.
8.2. Unexpected work may require additional charges or third-party contractor involvement.
8.3. OTS is not liable for delays due to force majeure events such as natural disasters, strikes, civil unrest, pandemics, or government actions.
9. Dispute Resolution
9.1. Disputes shall be governed by English law.
9.2. Unresolved disputes may be referred to RECC’s mediation and arbitration procedures. More details are available at www.recc.org.uk.
9.3. Arbitration awards are final and legally binding.
10. Amendments
10.1. OTS reserves the right to amend these Terms and Conditions at any time, with changes taking effect upon publication on www.overtosolar.com.